We are working with a handful of specialists to improve our service delivery and you should know we have already started. Be prepaired for a couple of changes - perhaps a moment of frustration but rest assured that our solutions are in the pipeline. Scroll down to view some of the new tools you have access to at no additional charge.
try the new electricity
If you are a postpaid customer you automatically get access to our customer portal. You will be able to login on your account to update your details, download your invoices or investigate your consumption profile.
You will need your account number and your cellphone number to login.
need help with an issue
Send us a sms to 44100. Make sure to describe the issue you are experiencing and note to leave your name so that we can contact you. You will receive an auto reply with your reference number.
The Electricity Call Centre handles all electricity-related enquiries. For municipal account enquiries such as rates and water please contact the Municipal Office: (014) 718-2000